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FAQ
THE MOST COMMON QUESTIONS
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Do all items look exactly like the photos?Each item is handmade, so small variations in color, shape, or design may occur—that’s part of the charm! You’re getting a one-of-a-kind piece.
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What are your phone grips/accessories made from?Our products are made from durable, lightweight materials inspired by natural elements like flowers and seashells. While we don’t use real flowers, we capture their essence in every design.
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Can I request a custom design?Yes, we love custom orders! If you have a favorite flower, color, or idea, message us directly.
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Can I return or exchange my item?Since our items are handmade and made-to-order, we generally don’t accept returns. However, if you’re unhappy with your purchase, please contact us—we always want you to feel happy and valued.
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How do I add a new question & answer?To add a new FAQ follow these steps: 1. Manage FAQs from your site dashboard or in the Editor 2. Add a new question & answer 3. Assign your FAQ to a category 4. Save and publish. You can always come back and edit your FAQs.
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How do I edit or remove the 'Frequently Asked Questions' title?You can edit the title from the FAQ 'Settings' tab in the Editor. To remove the title from your mobile app go to the 'Site & App' tab in your Owner's app and customize.
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Can I insert an image, video, or GIF in my FAQ?Yes. To add media follow these steps: 1. Manage FAQs from your site dashboard or in the Editor 2. Create a new FAQ or edit an existing one 3. From the answer text box click on the video, image or GIF icon 4. Add media from your library and save.
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